![]() Try closing the app and opening it again.Hold your Key card against the upper back of your phone for 20 seconds – you may need to slowly move the card to find the NFC reader. ![]() If you're using an iOS device, check if Apple Pay is working and that your device is running iOS 13 or later If you're using an Android device check NFC is switched on.Make sure your device supports NFC – we use NFC to load and view your Key smartcard.In some cases it can take up to 15 minutes It can take up to 5 minutes for a recently purchased ticket to become available to load.If you're having trouble loading viewing or activating your Key smartcard ticket, please check the following: Got questions about the app? We can help. Built with accessibility in mind: the user-friendly interface helps those with accessibility needs, and makes booking travel assistance easy.Powered by data from Southeastern, National Rail Enquiries and Transport for London.Check how busy your train will be with SeatFinder information.Digital Railcards: save money with the convenience of a Digital Railcard on your phone.Journey alerts: get real-time notifications for journeys you are about to make straight to your phone.One Click Delay Repay: making delays easier! We’ll automatically generate a delay replay claim and tell you about the compensation you're entitled to if your train is delayed by 15 minutes or more.Common Journeys: personalise your home screen and receive real-time updates on journeys you regularly make.Easier ways to pay: buy your train tickets with Apple Pay or Google Pay.eTickets and Key Smartcard tickets: offer more sustainable alternatives to paper tickets.Travel anywhere: buy train tickets to and from any UK railway station, getting you where you need to go.No booking fees apply when you buy your train tickets from us.ĭownload the Southeastern app from the Apple or Google Play Store to plan your journey and buy your tickets today. It makes travelling for work or enjoying days out with friends and family so much easier. With our app, you can get all of your journey information in one handy place, from buying tickets to live travel updates. Want to buy your Southeastern train tickets on the go, receive live personalised travel updates to help you plan your journey, or check your train times wherever you are? ![]()
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